Frequnetly Asked Questions
❓ Frequently Asked Questions
BestCool Mahjong sets combine premium materials, detailed craftsmanship, and stylish storage cases—perfect for both American and Chinese Mahjong styles.
Yes, each set includes a beginner-friendly booklet with setup instructions and rules for both American and Chinese Mahjong.
American Mahjong uses jokers, racks, and scoring cards. Chinese Mahjong sticks to traditional tiles and different winning rules. Our sets support both.
Standard shipping takes 5–10 business days. Express options are available at checkout.
Yes. Returns/exchanges are accepted within 30 days if the set is unused and in original packaging. Contact support to start the return.
No. We use eco-friendly materials like resin, acrylic, and melamine—durable and ethical.
Yes, we ship worldwide. Costs and delivery time vary by location.
Store in the included case, away from sunlight and moisture. Clean tiles with a soft, dry cloth.
Yes, you can select gift wrapping and include a message at checkout.
We don’t sell replacements separately, but contact us if your set has issues—we’ll help.
We offer standard 144-tile sets (with jokers and flowers) and smaller beginner sets.
They’re safe for older kids with supervision. Not suitable for very young children due to small parts.
Yes! Our site includes tutorials, rule guides, and beginner tips.
Our tiles and cases are crafted from premium materials designed to last for years.
We accept Visa, Mastercard, PayPal, and most major credit cards through secure checkout.
Yes, contact our sales team for pricing on bulk or wholesale orders.
Absolutely. You’ll receive a tracking number by email once your order ships.
Our sets are portable and come with compact storage cases perfect for travel.
Yes! Our sets meet standard specs and are suitable for tournaments and casual games.
Contact us right away with photos—we’ll arrange a replacement or refund.